Online booking with WhatsApp reminders the day before
Uses WhatsApp Inbox, Automations
For clinics & healthcare
Fewer missed calls, fewer no-shows, more patients coming back.
A dental clinic in Pune gets most of its new patients from Google and WhatsApp. The front desk is busy with the patient in front of them, so the phone rings out and messages wait till evening. By then the patient has booked at the clinic down the road.
Where it usually goes wrong
The phone rings during a procedure and nobody picks up
Patients book, forget, and leave a chair empty at 5pm
Six-month recall depends on someone remembering to call
What we'd set up first
In this order. Each step is useful even if you stop there.
Treatment-plan follow-ups and a Google review request after the visit
Uses CRM & Pipelines, Automations
Package payments on UPI, with a GST invoice
Uses Checkout & Billing
The apps behind it
WhatsApp Inbox
Put your business number on Meta's official Cloud API. Your whole team replies from one inbox, and the AI covers nights.
- Meta's price, no markup
- One inbox, many people
- Broadcasts that don't get you banned
Automations
Wait, branch, send a message, add a tag, create a task. Workflows that run across every app here.
- One canvas, readable by anyone
- Start from a recipe
- A log of every run
CRM & Pipelines
A list of every lead, a board of every deal, and a timeline that fills itself from forms, chats and payments.
- A timeline nobody has to type
- Boards that match how you sell
- A short list of who to call today
Checkout & Billing
Checkout on Razorpay, Cashfree or Stripe with UPI first, UPI AutoPay for monthly fees, coupons, order bumps and GST invoices on every order.
- UPI at the top of the page
- Small add-ons that add up
- Invoices your CA will accept
Where patients slip away, and the fix
During a procedure
- What comes in
- The phone rings, nobody can pick up
- What runs on its own
- WhatsApp reply with timings, fees and a booking link
- What you get
- The patient books instead of calling the next clinic
The 5pm chair
- What comes in
- Booked on Monday, forgotten by Thursday
- What runs on its own
- Reminder the evening before, reschedule link included
- What you get
- The slot is kept, or freed in time for someone else
Six months on
- What comes in
- Last cleaning date on the patient's record
- What runs on its own
- Recall message with two open slots
- What you get
- Check-ups booked without a single phone call
What to set up, in this order
- 01
Week 1: the inbox
Connect your clinic number. Everyone at the front desk replies from one place.
- 02
Week 2: bookings
Services, doctors' hours and a booking link in your Google profile.
- 03
Week 3: reminders
The evening-before reminder. Watch no-shows over the next fortnight.
- 04
Week 4: recalls and reviews
Recall at six months, and a review request after good visits.
How you'll know it's working
First-reply time
Aim for under ten minutes in clinic hours.
No-show rate
Count empty booked chairs per week.
Recalls booked
Patients who came back after a recall message.
New Google reviews
Reviews per month, and replies to each.
Keep medical questions with your doctorsSet the AI to answer timings, fees and preparation only, and hand symptoms or treatment questions to your team every time.
Questions people ask
How can a clinic stop losing patients to slow replies?
Answer every WhatsApp and missed enquiry within minutes, including at night, offer bookable slots in the first reply, and send a reminder the evening before each appointment. Then recall patients at three or six months. Marketiism does all four from one inbox, starting at ₹999 a month.
- Minutes First reply, day or night. AI covers after hours.
- Evening before Appointment reminder. With a reschedule link.
- 6 months Typical dental recall. Sent automatically.
- 1 Record per patient. Chats, visits and notes.
How do clinics reduce no-shows?
Send a WhatsApp reminder the evening before each appointment, with a link to reschedule, and confirm the booking the moment it's made. Patients who can't come tend to reschedule instead of simply not turning up. Track empty booked chairs each week so you can see whether the reminders are actually working.
Can patients book appointments on WhatsApp?
Yes. A patient can ask on WhatsApp and get bookable slots straight away, from your team during the day or from the AI at night. They can also book from a link on your Google profile or website. Every booking is confirmed on WhatsApp and appears on the patient's record.
Is it safe to let an AI talk to patients?
It is when you limit what it covers. Set the AI to handle timings, fees, location, preparation and bookings only, and to hand any symptom or treatment question to your team with an alert. It never gives medical advice in that setup, and you can read every conversation it has.
Can different doctors have separate calendars?
Yes. Each doctor or staff member gets their own working hours and services, so patients only see slots that actually exist. Reception can see everyone's day on one screen, and reminders mention the right doctor's name, which helps patients who see more than one specialist.
How do recall reminders work?
The visit date is stored on the patient's record. An automation sends a WhatsApp message a set time later, such as six months for a dental check-up, with a link to book. If the patient books, the recall stops; if not, your team gets a task to call.
Can I take advance payments for treatment packages?
Yes. Send a payment link for a token or a full package through your own Razorpay or Cashfree account. The patient gets a receipt by email, and the payment shows on their record next to the chat and the booking, so reception never has to ask twice.
Will patients' data be kept private?
Patient records stay in your clinic's own workspace on servers in India, with daily backups and encrypted keys. Your team sees only what their role allows. You remain responsible for your patients' data under the DPDP Act, and we process it on your behalf. Nothing is shared with other clinics.
How do we get more Google reviews?
Ask at the right moment. An automation can send a short thank-you with your Google review link after a visit, and you can skip patients who had a difficult appointment. Reviews that mention the treatment and your area also help you show up in Google Maps and AI answers.
Can the front desk and doctors share one WhatsApp number?
Yes. The clinic number connects to a shared inbox, so reception, doctors and the manager can all reply from their own login. Chats can be assigned to a person, and internal notes let staff pass on details without the patient seeing them. Doctors can keep the WhatsApp Business app on their phone too.
What if a patient messages at midnight?
The AI Assistant can answer straight away from your timings and fees, offer the next available slots and book one. Anything it can't answer is held for your team with a note for the morning. The patient gets a reply instead of booking with whichever clinic answers first.
Does this work for multi-speciality clinics?
Yes. Set up each department's services, doctors and hours separately, and route enquiries by service so a physiotherapy question reaches the physio team. One inbox and one patient list keep everyone working from the same history, whichever department a patient visits first. Each department can have its own reminders and recalls.
How much does it cost for a small clinic?
Most single clinics start on Starter at ₹999 a month before GST, which covers the shared inbox, bookings, reminders, payments and up to 1,000 patients. Growth at ₹2,999 adds the AI for night-time replies and more staff. Meta bills WhatsApp message charges directly. Every plan has a 14-day free trial.
Can we send health camp or festival offers?
Yes, to patients who agreed to hear from you. Build a segment, such as patients seen in the last year, and send an approved WhatsApp template about a dental camp or a Diwali check-up offer. Keep it useful and occasional, so patients don't block your number.
Do we need a new website?
Not to start. A booking link on your Google profile and WhatsApp does most of the work. If you need a site, you can build a simple one in Marketiism, or get a free one-page site from the free Google profile audit with your details already filled in.
How long does setup take?
Most clinics are live within a day or two. Connecting WhatsApp takes an afternoon, adding services and doctors' hours takes an hour, and reminders are a ready recipe you switch on. If WhatsApp setup gets stuck, we get on a call and finish it with you.