Last updated: 8 November 2026
Returns #
Marketiism is online software. Nothing physical is shipped, so there is nothing to return: a return means cancelling the plan or add-on, and this page says when you get money back.
Free trial #
Every plan starts with a 14-day free trial. No card is needed and nothing is charged if you don't continue.
November 2026 launch offer: if you buy a yearly plan in November 2026, our team sets up your integrations (WhatsApp, payment gateway, website and domain, Google Business Profile and social accounts) within seven days of payment, counted from when you share the access we need.
Cancelling #
You can cancel any time from Billing & plan in your account or by emailing us. Your plan stays active until the end of the period you have paid for and does not renew. Our cancellation policy at /cancellation/ covers downgrades, the AI plan and wallet top-ups.
Monthly plans #
Monthly fees are not refunded for a part-used month, except where the service was unavailable for us to provide.
Yearly plans #
If you cancel a yearly plan within 30 days of payment, we refund the full amount. After that, we refund the unused whole months, less any discount you received for paying yearly.
Payment errors #
If you were charged twice, charged the wrong amount, or paid but your plan or wallet was not updated, write to us with the payment details. We check it with the payment provider and either apply the payment or refund it in full.
How to ask for a refund #
Write to us from the email address on your account, or through the contact page at /contact/, with the subject "Refund". Include your business name, the payment date, the amount and the payment ID from your receipt or invoice.
If we cannot sort it out, you can raise it with our grievance officer, named on the data protection page at /data-protection/.
How refunds are paid #
Refunds go back to the original payment method (UPI, card or bank) within 7 working days of approval. We issue a GST credit note for each refund.
Charges we don't control #
WhatsApp conversation charges billed by Meta and payment gateway fees are not refundable by us.
Your own customers #
Refunds for things you sell to your customers through the service are between you and your customer under your own refund policy.
Contact #
Email hello@marketiism.com or write to Vigarbiz ITES Private Limited, 307 A, Sharda Hill View Society, Chaitnya Nagar, Near Bharti Hospital, Dhankwadi, Pune, Maharashtra 411043. We reply within one business day and resolve most requests within 30 days.