Last updated: 8 November 2026
Who we are #
Vigarbiz ITES Private Limited ("we") runs Marketiism, software that businesses use to talk to and sell to their customers. Our registered address is 307 A, Sharda Hill View Society, Chaitnya Nagar, Near Bharti Hospital, Dhankwadi, Pune, Maharashtra 411043. CIN: U72900PN2019PTC183549.
For data you put in your account about your own customers, you decide why and how it is used and we process it on your instructions. For data about you as our customer or website visitor, we decide.
Data we collect #
Account data: your name, email, phone number, business name, GSTIN and billing address.
Workspace data: contacts, chats, orders, bookings, pages and files you or your team add.
Payment data: plan, invoices and payment status. Card and UPI details are handled by the payment provider and never stored by us.
Technical data: hashed IP address, browser type and log entries used for security and fixing errors.
WhatsApp, Facebook and Instagram data #
When a business connects its WhatsApp number with "Connect with Facebook", Meta gives us access only to the WhatsApp Business Account and phone number the business picks in Meta's window. Through Meta's WhatsApp Business Platform we then receive and send that business's WhatsApp messages, media, delivery and read receipts, and its message templates, and we store them in that business's workspace so its team can reply from the inbox.
We use this data only to provide the features the business uses: its inbox, replies, chatbots and AI replies it switches on, broadcasts and templates. We do not sell it, use it for advertising, or share it with other businesses. Access tokens from Meta are stored encrypted and are never shown in the product.
The business can disconnect its number at any time in Settings > WhatsApp number, or remove our app in Meta Business Settings or Facebook settings. For Facebook Pages and Instagram accounts connected for posting, we use only what is needed to publish and report on the posts the business schedules. How to delete this data is on our data deletion page.
How we use it #
To run the service, bill you, send service messages, answer support requests, keep the platform safe from abuse and meet legal duties such as GST records. We do not sell personal data and we do not use your customers' data to market to them ourselves.
Sharing #
We share data only with the service providers listed on our data protection page, who process it for us under contract, and with authorities when Indian law requires it.
Retention #
We keep account and workspace data while your account is active. After you close it we delete workspace data within 90 days, except invoices and tax records we must keep for 8 years under GST law.
Security #
Data is encrypted in transit, passwords are hashed, and access is limited to staff who need it. Details are on our security page.
Your rights #
Under the Digital Personal Data Protection Act, 2023 you can ask to access, correct, update or erase your personal data, withdraw consent, nominate someone to act for you, and raise a grievance. You can also complain to the Data Protection Board of India.
Grievance officer #
Vinay Nagarkar, Director, Vigarbiz ITES Private Limited, 307 A, Sharda Hill View Society, Chaitnya Nagar, Near Bharti Hospital, Dhankwadi, Pune, Maharashtra 411043. Email: vinay@marketiism.com. We acknowledge grievances within 48 hours and resolve them within 30 days.
Contact #
Email hello@marketiism.com or write to Vigarbiz ITES Private Limited, 307 A, Sharda Hill View Society, Chaitnya Nagar, Near Bharti Hospital, Dhankwadi, Pune, Maharashtra 411043. We reply within one business day and resolve most requests within 30 days.
Changes #
If we change this policy in a way that matters, we will email account owners at least 15 days before it takes effect. The date at the top shows the latest version.