Last updated: 7 November 2026
Our role #
When you store your customers' data in your workspace, you are the Data Fiduciary and we are your Data Processor: we process it only to provide the service, on your instructions.
For your own account data, we are the Data Fiduciary.
What we process #
Contact details (name, phone, email), conversations, orders, payments, bookings and course progress, for the purpose of running the features you use.
Your rights #
Access a summary of your personal data and who it has been shared with.
Correct, complete, update or erase your data.
Withdraw consent, as easily as you gave it.
Nominate another person to exercise these rights if you die or cannot act.
Raise a grievance with us, and then with the Data Protection Board of India.
Grievance officer #
Vinay Nagarkar, Director, Vigarbiz ITES Private Limited, 307 A, Sharda Hill View Society, Chaitnya Nagar, Near Bharti Hospital, Dhankwadi, Pune, Maharashtra 411043. Email: vinay@marketiism.com. We acknowledge grievances within 48 hours and resolve them within 30 days.
Breaches #
If a personal data breach affects you, we will tell you and the Data Protection Board of India as the Act requires, with what happened and what we are doing about it.
Sub-processors #
Hosting provider: Servers and database that run the service (India).
Email delivery provider: Sends account, invoice and campaign emails (India or abroad).
Meta Platforms (WhatsApp Business Platform): Sends and receives WhatsApp messages you choose to send (Abroad).
PayU: Takes UPI, card and net banking payments for our plans, the AI plan and wallet top-ups (India).
Razorpay: Takes payments, if you connect it (India).
Cashfree: Takes payments, if you connect it (India).
Stripe: Takes international card payments, if you connect it (Abroad).
Anthropic: Runs the AI assistant features you switch on (Abroad).
Google: Google Business Profile data for the free audit, and website fonts (Abroad).
We will email account owners before adding a new sub-processor.